Contact Us – 24/7 Support at Crickex
Getting in touch with us is the fastest way to receive direct assistance, ensuring seamless and uninterrupted 24/7 interaction. Our online support teams are always ready to help with everything from account management, transactions, and verification to any technical issues that may arise.
Introduction to the Bookmaker and Support Services
Our contact system is structured as an organized response process, ensuring fast, accurate, and uninterrupted access. The bookmaker has developed its support services around a direct user experience, eliminating all barriers to interaction between members and the operator.
We operate our support service as a central hub connecting users with the core system. Every resolution is designed with depth and precision, prioritizing the swift handling of individual requests. Whether it involves technical assistance, payment processing, or identity verification, we maintain a strict quality control protocol throughout the entire support process.
Our Contact Channels Available Here
We offer unlimited communication methods. Our support system operates across multiple channels, allowing members to choose the most convenient way to reach us based on their specific situation.
Connect via Live Chat
Reach out to us through our continuously active live chat channel, where every request is answered in real time—often within just a few seconds. Members can use this feature directly on the main interface without downloading any additional tools. All responses are provided by real support agents, not automated bots, ensuring a flexible and focused interaction.
Customer Support via Email
For inquiries that require supporting documents such as screenshots or transaction history, members can choose to contact us via email. Crickex has established a dedicated mailbox to receive and accurately handle each case. All information is kept strictly confidential throughout the process, and written responses are provided with detailed references.
Direct Phone Support
Our official hotline number is clearly displayed on the main interface. You can contact us directly to explain your situation and receive immediate assistance. This method is ideal for urgent matters such as temporary account suspension, login errors, or identity verification issues.
Support via Social Media (Facebook, Telegram, etc.)
In addition to primary channels, we also provide assistance through various social media platforms. These channels are designed to handle minor issues, provide quick guidance, and deliver urgent announcements. Our support team operates on a scheduled basis to ensure accuracy in every response sent.
Operating Hours and Response Time When Contacting Us
Our contact support operates on a continuous live service model with no interruptions. The entire customer care team works in shifts to ensure smooth interactions and prompt handling of every request.
Hotline and Live Chat Hours
Both the hotline and live chat services operate 24 hours a day, non-stop. We maintain optimal staffing during peak hours to prevent any delays. Our agents work in fixed shifts to ensure uninterrupted support at all times.
Email & Contact Form Response Time
We accept emails and contact form submissions around the clock, including outside business hours. However, to ensure accuracy, official responses are sent between 8:00 AM and 11:00 PM. The average processing time ranges from 30 minutes to 2 hours, depending on the complexity of the issue.
Social Media Response Time
Our social media support team operates in three daily shifts. The average response time for valid messages ranges from 15 to 45 minutes. During peak periods, additional staff may be assigned to maintain a stable response rate.
Important Notes When Contacting Us
When reaching out for support, it’s essential to follow a few basic guidelines to ensure a smooth process without errors. We recommend preparing your information in advance and following the specific instructions provided by each support channel.
Provide Complete Information When Requesting Support
To help us address your request efficiently, please prepare relevant details such as your account number, a clear description of the issue, screenshots if applicable, and the time the issue occurred. Providing complete information upfront allows our team to shorten response time and offer accurate assistance.
Avoid Violations During Communication
Please maintain a respectful attitude and refrain from using offensive, threatening, or misleading language. Abusing support channels, submitting false information, or attempting to disrupt service will result in your request being rejected. All interactions are recorded and reviewed under internal policies to ensure transparency and fairness.
Information Security
Never share your OTP, password, or login credentials with anyone — not even with our support staff.
We will never ask for your account password under any circumstances.
Clear and Honest Communication
Please describe your issue clearly, thoroughly, and truthfully. Avoid using offensive or threatening language — we are always ready to assist when approached with cooperation.
Conclusion
Contacting us is a key step in resolving any issues effectively, based on the specific context and details of each case. Customers can access official support channels at any time, ensuring that no request is left unattended.